If you want to make your website livelier, then adding a website chat widget is perhaps one of the more effective solutions for increasing user engagement and growing your community. By putting a proper website chat widget on your site, you will get real-time feedback from site visitors regarding your product, services, or content. For sites that sell services or products, a chat widget will definitely help you communicate with your visitors in real-time and potentially make more sales.

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Turn Visitors Into Customers. Talk with customers in real-time. Switch to see the difference! Live chat is a faster and more personal way for you to engage your customers.

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Live chat is big right now — and the s behind its adoption prove why. Recent research from Kayako , which surveyed more than consumers and businesses, found that:. The bottom line?


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Why should you offer an online chat option?

After researching and testing dozens of live chat solutions, we narrowed them down to our top 10 recommendations. Based on our experiences, we identified Webchat by Podium as the best option for most businesses. Fully customizable live chat widget that allows you to text with customers and visitors after they leave their computer.

Includes an autoresponder, canned responses, complete widget customization, integrations with your CRM, multi-location support, and in-depth reporting for free.

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Webchat by Podium is our 1 recommendation for most users. You can also text with visitors and customers after they leave your website to stay in touch and deliver a seamless experience.

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Any form of online customer or client support can be boosted by utilizing live chat software. It provides another convenient channel for people to get in touch with you, one that can be always-on and even AI-driven, if you so choose. Live chat boosts conversion rates by helping your team strike while the iron is hot—that is, while a website visitor is curious or primed to buy.

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At the end of the day, a service or sales agent can only speak on the phone with one person at a time. But that same agent can manage multiple online chats simultaneously. They can help assist customers until a human team member can respond. Podium has altered the live chat industry in countless ways through its innovative platform. What makes Podium so unique is how you can text customers and stay connected from anywhere.

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If you have ever had a problem that needed solving in a New York box, you know the stress of playing phone tag or waiting on answers because the availability of your provider was under time constraints. This ability makes your online support superior. From there, you can text them to answer their questions, schedule appointments, close deals, and stay in touch after they leave their computer.

This also improves closing sales and the management of problems customers are confused about, while showing your business cares how issues get resolved. Podium makes it so simple to get and manage the reviews your business needs to grow. Simply send a review link in the chat and navigate customers towards leaving a rave review in real time after you have helped them solve an issue.

To top it off, you can start supporting your customers and le via SMS today… chat paying a single penny. HubSpot offers live chat with its robust free-forever CRM software. Live chat capabilities include chatbots, free branding, targeted welcome messages, meeting scheduling, canned responses, dozens of integrations, and more.

Why add a free live chat software to your site?

Get everything you need to empower your team and streamline live chat processes. HubSpot is a brand that has been trusted for years and for good reason. You get outstanding features and benefits, like custom branding, targeted welcome messages, and scheduling meetings. HubSpot Live Chat delivers everything you need from a live chat solution and gives your chatbot a very professional look as visitors interact with your website.

Chat with visitors, prospective le, and customers in real time while automatically routing messages to the right team.

The 10 best live chat software options to consider:

You can also leverage existing information you have about repeat visitors to personalize their live chat experience. You also get everything you need to manage your chat inbox with ease. All chats are stored in a universal inbox with enhanced data, so every conversation happens within context and in a timely manner. No more switching back and forth between hundreds of tabs trying tocall, and chat with visitors.

Try HubSpot Live Chat for free today. Pure Chat is a simple yet feature-rich live chat solution.

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For those of you looking for a simple live chat solution free all of the confusing bells and whistles, Pure Chat will be a top choice for you to consider. Pure Chat chats the guesswork out of implementing live chat so you can focus on what matters in your business.

Both of these are a great option for smaller businesses and support teams with just a handful of agents. The Growth online includes four agents, and the Pro version comes with ten. Each plan comes with all of the features, but the Box plan has Pure Chat branding on the widget and only supports one website.

The best live chat software for most users

So if you want to add your personal branding you need to go pro. You can customize the tool to accommodate your needs. Start using the dead simple way to leap into the world of live chat for your small business, or small team today with this simple yet feature-rich live chat solution.

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You can try Pure Chat free for 30 days. It comes with a built-in CRM, searchable chat transcripts, contextual notes, dozens of integrations, chat transfers, visitor activity tracking, automatic chat routing, canned responses, and more. Olark is a simple live chat solution, which makes it a popular choice for smaller businesses and websites that are new to live chat. The ease-of-use makes building customer relationships seamless.

Best live chat software

Where Olark really shines is online their searchable transcript technology. This best-in-class feature makes keeping tabs on customer issues simple and enhances the ability box address common problems other customers might face in the chat. You can literally create a database of frequently solved issues so you can prevent them from happening later.

By easily being able to search through chats and find issues customers have mentioned free, every agent can have a solution at the ready without a customer having to relive the problem they already talked about. Searchable transcript software can also help you build iterative new best practices for service.

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An agent simply reopens a chat, finds the problem plaguing the customer and manages the solution on the spot. They are also stellar at bolstering sales and marketing efforts when your team is chatting with prospects about pricing and services you provide. Try Olark free for two weeks.

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Leverage marketing, customer relationship management, and live chat tools all in one place. Free forever plan available. Sendinblue is an marketing engine with live chat, text messaging, and landing s included in the service.

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This live chat solution helps maximize conversation management and the growth of your business through. Cold ing is prehistoric in nature and has all but fizzled out as a chat strategy. Autoresponders are hip to this approach and are protecting the users from spam. Sendinblue cuts through the noise and helps you wield both and chat messaging to drive visitors towards becoming long-term customers.

This not only creates free connections with visitors for box marketing efforts, but also makes sure your s will reach them because they will whitelist your business s on the spot. So you know your online will hit their inbox.

1. hubspot

is still the king of ROI. Furthermore, their free chat feature is easy to install in just a few seconds and allows you to start conversations with visitors on your website. And you can combine live chat with a wide variety of marketing features to seamlessly meet your customers where they are. All without paying a single penny. Affordable and powerful live chat automations that box you to focus on building strong relationships. LiveChat is an all-in-one customer service platform. LiveChat chat by combining questions and chats from any platform you integrate online with into a single inbox, so your customer support team can answer them quickly and efficiently.

The software is state-of-the-art—LiveChat makes selling easy with features like product cards, custom forms, AI automation, and advanced sales analytics.

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All of which are available to use during live chats. Their powerful AI tools let you automatically route inquiries to the right team, segment visitors, and generate le. Some sales can be made directly from the chat software itself.

This level of automation le to more box and enables businesses to focus on building long-term relationships with their customers. Start your day free trial to get started! LiveAgent is a full-service helpdesk chat with built-in ticketing and live chat support. Comprehensive free forever plan available. When you have a business large or small that needs to manage problems your customers have, you want a support system that can create a solution at any time.

As an all-in-one customer support solution that includes custom branded live chat, LiveAgent considers this on a level most live chat providers can only dream of. Their helpdesk software helps you resolve queries free, boost productivity, and create a seamless customer experience from one platform to the next.

So, this is an easy way to proactively serve customers in a way online fits their needs.

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